Money-Back Guarantee

Orpyx stands behinds its products, patients and practitioners and is happy to offer this money-back guarantee for the SurroSense Rx™ system.

How it Works

If the user of a SurroSense system ulcerates while properly using the SurroSense Rx, Orpyx will provide reimbursement. Reimbursement is for pro-rated value of the system over the first year of ownership. Claims can be submitted via Orpyx Customer Care. Subject to conditions below.


Money-Back Guarantee is valid for useful life of first-set of inserts: 1 year or 500,000 steps.

Participant must be compliant in use:

  • Minimum 7 hours per day average daily use
  • Minimum 75% of alerts effectively offloaded
  • Participant must upload data via Orpyx Connect™ website a minimum of every 4 weeks
  • Participant must maintain system calibration
  • Recalibration must be done a minimum of once every 4 weeks
  • Participant must exhibit no evidence of tissue breakdown or ulceration when beginning use of the SurroSense Rx system as confirmed by their healthcare professional or Orpyx Authorized Reseller
  • Participant must be under the care of a healthcare professional

For more information contact