Privacy policy

1. Overview 

This Privacy Policy outlines how Orpyx® Medical Technologies Inc. and affiliates (“Orpyx,” “we,” “us,” or “our”) collects, uses, and maintains personal information on its websites and mobile applications. It applies to www.orpyx.com, si-dashboard.orpyx.com, and other sites where this policy is posted, as well as mobile applications linked to this Privacy Policy (the “Site” or “Sites”). 

Orpyx is committed to safeguarding personal information provided through these Sites in accordance with this Privacy Policy. 

Please note, the Sites may link to third-party websites that are not operated by Orpyx. This Privacy Policy does not cover third-party websites, and we are not responsible for their content or privacy practices. Always review the privacy policies of third parties before providing your information or visiting those sites. 

Orpyx’s Sites include the mobile application (the “App”), the public website (the “Website”), and the dashboard healthcare providers use to monitor patients (the “Dashboard”). Each serves different purposes, and personal data may be handled differently on each platform. Please read the relevant sections for a description of how your information is collected and used. 

The App collects, uses, and discloses information differently than the Website or Dashboard. For more details, please see the App’s Data Protection Notice, which supplements this Privacy Policy. 

Orpyx collaborates with healthcare providers to identify patients who may benefit from using the App based on their health needs. In some cases, the App is used by Users on behalf of Patients. A “Patient” refers to someone using Orpyx sensory insoles for medical purposes, and their data is entered into the App (“Patient Data”). A “User” refers to anyone entering data on behalf of a Patient, including the Patient themselves, or a guardian, friend, or relative involved in the Patient’s care. Unless otherwise noted, the term “User” or “you” refers to both Users and Patients. 

Understanding Orpyx Technology 

The Orpyx system includes a sensory insole designed to monitor foot pressure and temperature, helping to prevent foot injuries in at-risk individuals. The insole (“Device”) senses and may store Patient foot health data, generates summary data (“Patient Data”), and wirelessly sends the Patient Data to the App.  The App collects the Patient Data, may store the Patient Data, and sends the encrypted Patient Data to a secure cloud-based Orpyx data repository where the Patient Data is made available to the Patient’s healthcare provider via the Orpyx Dashboard. 

2. Collection of Personal Information 

We collect personal information in the following situations: 

  • When you create an account or complete online forms. 
  • When you contact us via forms, email, phone, text, or other communication methods. 
  • When you request information or assistance through the Sites. 
  • When Patient Data is transmitted to our data repository. 
  • When your healthcare provider shares your health data with Orpyx, such as when your healthcare provider sends prescription details or other relevant health information associated with your plan or medical history. 
  • When you subscribe to Orpyx newsletters, watch Orpyx webinars, or purchase Orpyx products/services. 
  • When you create a candidate profile in our job applicant tracking system. 

The personal information collected may include: 

  • Name, email, username, password, address, phone number, date of birth, insurance details. 
  • Information related to your treating physician or healthcare facility. 
  • Any other details you provide in your profile or communications. 

Information Automatically Collected 

We may also automatically collect information such as: 

  • Serial numbers of Devices. 
  • Date and time Patient Data is collected or transmitted. 
  • IP addresses and technical details of devices used to transmit data to the Orpyx data repository. 
  • Website activity, such as pages viewed and time spent on each page. 

Automatically collected data is anonymized and encrypted when possible. We only share this information with third parties under the following circumstances: 

  • To provide services requested by you. 
  • To troubleshoot or improve our Sites and services. 
  • To comply with legal obligations. 
  • When we have obtained your consent. 

3. Use of Personal Information 

We use personal information, alone or in combination with other data, for purposes such as: 

  • Providing Orpyx products and services, including cloud-based health management tools, as applicable. 
  • Responding to your requests for support or information. 
  • Improving and testing the functionality of our Sites and technology. 
  • Ensuring the security and performance of our Sites. 
  • Analyzing data and conducting research. 
  • Communicating with you about reminders, updates, or product recommendations. 
  • Enforcing our Terms of Use, Data Protection Policy, and Privacy Policy. 
  • Conducting marketing and promotional activities. 

We may also use statistical, aggregated, or anonymized data for product development, research purposes (including case studies, white papers, journal publications, etc.). 

4. Disclosure of Personal Information 

We may share your personal information with third parties, including: 

  • Service providers who help us deliver Orpyx products and services. 
  • Researchers evaluating or improving the performance of our technology. 
  • Companies involved in marketing and customer outreach. 
  • Credit card processors and billing services. 
  • Prospective buyers in the event of a business sale. 

Personal information is disclosed only as necessary to provide services and is not sold. 

Mergers and Transactions 

If Orpyx undergoes a merger, acquisition, or sale, your personal information may be transferred as part of that transaction in accordance with the law. 

Legal Requirements 

We may disclose your information to meet legal or regulatory obligations, or in circumstances where it is necessary to protect the safety of users or the public. 

5. Storage and Retention of Personal Information 

We store and process personal information in Canada, the USA, or both. Information will be subject to local laws, which may grant government or security authorities access in certain cases. Orpyx retains personal information until: 

  • We no longer need the information for the purpose(s) it was collected; 
  • All legal requirements related to the data, including legal retention periods, have been fulfilled 
  • You ask us to delete the data.  Note that if we require the data to fulfill certain business functions, or to comply with law, we are not able to delete the data even if you ask us to.  

6. Safeguards 

We implement physical, technical, organizational, and administrative safeguards to protect personal information. However, no method of transmission is 100% secure, and we cannot guarantee complete security such as sharing information via text, or in the case of interception during transit, lost or stolen devices, or unauthorized access. Users are responsible for securing their accounts with strong passwords. 

7. Cookies and Tracking Technologies 

We use cookies to track site activity and improve user experience. You may adjust your browser settings to block cookies, but some features of the Sites may not function without them. We also use third-party services like Google Analytics to analyze website traffic. 

8. California Requirements 

Orpyx does not fall under the California Consumer Privacy Act (CCPA) but adheres to similar privacy protections. We do not sell personal information. 

9. Children's Privacy 

Our Sites are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us to remove it. 

10. Access and Accuracy 

You can request access to or correction of your personal information by contacting us at webmaster@orpyx.com. Requests will be processed within 45 days, subject to verification of identity.  

11. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Continued use of the Sites constitutes acceptance of the revised policy. 

12. Contact Us 

For questions or comments, contact us at info@orpyx.com or: 

Orpyx Medical Technologies Inc. 
Suite 205, 1240 – 20th Avenue S.E., Calgary, AB T2G 1M8 
+1.403.460.0216 

Effective Date: February 6, 2012 
Last Updated: October 24, 2024